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Payment in full is due prior to the production of your order. WOOD SIGNS: Refunds available in full if item has not shipped and is a standard sign we stock (Typically the black sign with off white lettering or as pictured). If the item has been shipped, customer is responsible for shipping charges to and from. Item must be returned at customers expense and refund for purchase itself will be refunded (less shipping) and item must be returned in the condition sent within 3 days after order received. No refunds on custom signs or any signs with modifications that is not "as pictured", including but not limited to, color, size, or font. APPAREL, TOTES, ACRYLIC TUMBLERS AND VINYL DECALS: Refunds available in full if item has not been made to order or shipped. Orders are made per your specifications and due to the large variety of items, colors and styles we offer, we make our apparel and decals when the order is received. So please verify that your order is accurate prior to purchase. Once the order has been made to your specifications, no refunds or exchanges will be available. Please feel free to contact us prior to ordering if you have any questions regarding size. Ladies fit runs a size smaller than the standard men's / universal t-shirts. It is recommended to order a size larger than what you would normally wear in a standard t-shirt. Ladies are more fitted, run shorter in the arms and length. No refunds on custom orders or any orders with modifications, including but not limited to, size, color, or font. Please verify your shipping address is up to date when purchasing. Items returned due to the wrong address will require a new label purchased at the buyers expense so please make sure your information is up to date. Most orders ship USPS Priority mail and are insured. If your item is damaged during transit, please contact within 24 hours. We will need the following information to file a damage claim: Photos of damage Photo of box Photo of shipping label on the box Please keep the damaged item, packing material, and box until claim has been closed.